FAQ

Here are the frequently asked questions about our products - wireless doorbells , door/window entry alarms and so on. 

If you have any other questions besides products,  please go to below relevant sites :

Shipping & Delivery

Return & Refund

Warranty

Products User Manual

 

Q :  What is the working distance of Physen wireless doorbell?

A :  Operating range up to 1000 ft(1000 ft in open area) for a house, office, hotel service and it can work within 200~700 ft through the metal security doors and walls. Wireless range may varies depending on construction and materials. please do not mount the push button on metal materials.

 

Q :   How to exchange battery for the wireless doorbell push button?

A :   Battery type is 12V Alkaline battery

  1. Use screwdriver to open front cover of transmitterbutton;
  2. Unscrew the two screws which screw on the circuit board and then you can exchange battery

 

Q :   How to install push buttons of wireless doorbell ?

A :   We provide two options to install the push buttons (remote transmitter) :

1) double-side adhesive stickers;

2) screws & expansion bolts.
Adhesive stickers is temporary, we recommend use screws to install it.

 

Q :   How to pair the doorbells push button and the receiver chimes?

A :   Step 1.   Select desired ringtone by pressing music control button;
Step 2.  After choose the ringtone, then long press receiver volume button for about 5-7 seconds until hear receiver “ding” with blue led light flashes which mean receiver get into pairing mode and it will exit it automatically if it doesn’t get signal from transmitter in 5 seconds.
Step 3.   When receiver get into pairing mode, you should immediately press transmitter pair with the receiver in 5 seconds. You will hear the tone you selected which mean your operation is successfully.

 

Q :   What should I do if the wireless doorbell suddenly does not work??

A :   Reset the doorbell kits and re-pairing them.

 

Q :   What should I do if the wireless doorbell rings without pushing the buttons ?

A :   Reset the doorbell kits and re-pairing them.

 

Q :  What is the working distance of Physen door open sensor alarm?

A :   Operating range up to 600 ft (600 ft in open area) Wireless range may varies depending on construction and materials.

 

Q :   How to install magnetic sensor of door sensor alarm kit ?

A :   Step 1.  Open the back cover of sensor.

Step 2.   Remove the insulating strip .

Step 3.   Tear off the double side adhesive and attached 2 part sensor on the door/wall .

when the 2 part be separate up to 0.4 inch,  the alarms will be triggered.

 

Q :   How to exchange battery for the magnetic sensor of door sensor alarm?

A :   Step 1 :  Open the back cover of sensor.

Step 2 :  Pry up the circuit board to replace a battery.  

 

Q :   How to pair the magnetic sensor with alarm receiver chimes.?

A :   Step 1.  Plug receiver into outlet and press receiver music button to choose your favorite music; 
Step 2.   Then long press receiver volume button until hear receiver "ding" with blue light flashes, which mean receiver get into pairing mode and please notice that it will exit the pairing mode automatically if it doesn't get signal from transmitter in 5 seconds. 
Step 3.   So you should immediately active the sensor through separated the two parts of sensor to pair with the receiver within 5 seconds, you will hear the music which you selected which mean your operation is successful. 

 

Q :   What should I do if the door sensor alarm does not work??

A :   Reset the sensor alarm kits and re-pairing them.