Return & Refund

Returns

We have a 30-day returns and exchange policy.  If you are not completely satisfied with your purchase from physen.net ,  or you receive wrong, damaged, defective product on arrive,  you can return your item(s) for a full refund within 30 days of confirmed delivery.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless quality or function problem. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

You will be responsible for paying for your own shipping costs for returning your item.

 

Returns Address :

Bing Zhang
1214 John Reed Court
City of Industry,  CA  91745
United States
Phone: 626-242-3347

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed within a certain amount of days.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged on delivery. If you need to exchange it for the same item, send us an email at service@physen.net and send your item to:

Bing Zhang
1214 John Reed Court
City of Industry,  CA  91745
United States
Phone: 626-242-3347

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.